Privacy Policy

This Privacy Policy describes how Organic Ties, LLC collects, uses, and discloses your information when you use our online marketplace, www.OrganicTies.com ("Platform"), which connects local organic farms ("Farmers") with customers ("Customers") in the United States.

By accessing or using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Platform.

Information We Collect We collect various types of information to provide and improve our Services to you.

a. Information You Provide to Us Account Information: When you register for an account (as a Farmer or Customer), we collect personal information such as your name, email address, phone number, physical address (for delivery or farm location), and password.

Farmer-Specific Information: If you are a Farmer, we may collect information related to your farm, organic certifications, product listings, pricing, and banking details for payment processing.

Customer-Specific Information: If you are a Customer, we collect information related to your orders, delivery preferences, and payment information (though full payment card details are processed by third parties and not stored by us).

Communications: When you communicate with us (e.g., customer support, feedback) or with other Users through the Platform, we collect the content of these communications.

User Content: Any content you upload, post, or display on the Platform, such as product descriptions, reviews, or profile pictures.

b. Information Collected Automatically Usage Data: We automatically collect information about your interaction with the Platform, such as your IP address, browser type, operating system, pages viewed, time spent on pages, access times, and referring URLs.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our Platform and hold certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

How We Use Your Information We use the information we collect for various purposes, including:

To Provide and Maintain the Platform: To operate and deliver the Services, including facilitating transactions between Farmers and Customers, processing payments, and managing accounts.

To Improve and Personalize the Platform: To understand how Users interact with our Platform, troubleshoot issues, and enhance user experience, including personalizing content and product recommendations.

To Communicate with You: To send you transactional emails (e.g., order confirmations, account notifications), marketing communications (with your consent), and respond to your inquiries.

For Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent activities.

To Enforce Our Terms: To enforce our Terms of Service and other policies.

For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

How We Share Your Information We may share your information in the following situations:

With Other Users:

Farmers: When a Customer places an order, relevant information (e.g., Customer's name, delivery address, contact information, order details) is shared with the Farmer to fulfill the order.

Customers: When a Farmer lists products, relevant information (e.g., Farmer's name, farm location, product descriptions) is visible to Customers.

With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analytics, hosting, customer support, and marketing. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Payment Information We use third-party payment processors to handle all transactions on the Platform. We do not directly store your full payment card details on our servers. Your payment information is provided directly to our third-party payment processors, whose use of your personal information is governed by their Privacy Policy.
Data Security We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights Depending on your location, you may have the following rights regarding your personal information:

Access: The right to request copies of your personal data.

Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Erasure: The right to request that we erase your personal data, under certain conditions.

Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.

Object to Processing: The right to object to our processing of your personal data, under certain conditions.

Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

Children's Privacy Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Links to Other Websites Our Platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us If you have any questions about this Privacy Policy, please contact us:

Organic Ties South Bend, IN 46617 info@organicties.com